Terms & Conditions





Approval of Agreement


* You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and Caragyapp.com, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. Caragyapp.com reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications. The terms and conditions apply to Caragyapp.com website and its associated applications on iPhone, iPad, Android, and mobile site platforms



Services Description



Caragyapp.com allows its members, who ratify the agreement, to shop, service, and book a car service from shops online. Caragyapp.com provides a way for you to communicate your orders to automotive shops displayed on this website. The purpose of this site is to provide a simple and convenient service to consumers, linking them to shops. We offer Garages/shops/services profiles that allow customers to request and submit orders at the click of a button. We have created the website to serve as an automotive services for the online market. Caragyapp.com is a commercial service for vehicles, vehicle accessories and many other services offered to choose from online. This online market offers to the users is only providing the ability to search for and find local shops that are available to their requested service through this website. The shops are obligated to comply with country local laws, rules, regulations, and standards. However, it is important for users to understand that Caragyapp.com does not in any way independently verify the credentials, representations or products of shops, or the quality of any products, or that a shop is in compliance with applicable laws. Buyers/Customers must make themselves comfortable through information provided by shops on the website or as requested by buyers directly from the shops as to the quality and reliability of the shops, as well as to their compliance with applicable laws. Caragyapp.com does not in any way guaranty the quality of any service or that any service complies with applicable laws and does not guarantee matching the images displayed on the site of what is actually provided to the users. However, Caragyapp.com does not independently investigate or verify such representations. Caragyapp.com shall not be liable or responsible for any product or services offered by shops that is unacceptable to buyers or that does not meet the expectation of buyers in any manner. Buyers are solely responsible for verifying the accuracy of delivery addresses, and Caragyapp.com shall have no liability or responsibility for any such erroneous addresses. All orders or services and deliveries are the sole responsibility of the shop accepting the order. Please be aware that the shop will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.





How to make an order and use


Once you have selected your order or service from the search menu of your chosen shop you will be given the opportunity to submit your order by clicking on “Pay now” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Pay now” button since once you click on this input errors cannot be corrected. On receipt of your order, Caragyapp.com will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the shop. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.




Canceling order


You have the right to cancel an order up to 5 minutes from placing the order on our website. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. Caragyapp.com and our partner shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.




Any member of Caragyapp.com has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Caragyapp.com is not liable for any problems, which may arise from the use of password. Caragyapp.com informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Caragyapp.com does not share the user information with the third party companies – the phone number may be shared with the shops that deal with delivery, in order to provide a faster and correct delivery. By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership. Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately. You may not use the site for any unlawful or unauthorized purpose, including without limitation to:
Distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material. Transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice. Interfering with any other person’s use or enjoyment of the site. Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.



Member’s Responsibilities and Duties



During the use of the services of Caragyapp.com, the member accepts and undertakes: The information in the registration form is correct; in the conditions that this information is required, member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated. The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of Caragyapp.com, all the files uploaded to Caragyapp.com and the personal information sent, and that in no way Caragyapp.com shall be held liable for these files, not to access any services provided in Caragyapp.com unauthorized and in any way other that the one identified by Caragyapp.com; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify Caragyapp.com for all material and moral losses in the event the member does not comply with the aforementioned articles, Caragyapp.com shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Kuwait and international agreements. Any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of Caragyapp.com live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions. Not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs, which may give harm to the information or software in the computers of other users. All of the records or materials obtained by using the services of Caragyapp.com are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Caragyapp.com.com for any commercial and advertising purposes without obtaining the consent of Caragyapp.com, Caragyapp.com may monitor all system at any time or continuously. Caragyapp.com may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others. The member himself/herself is responsible for all kinds of acts made under the “username”. The clients must pay the service fee, which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. Not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of Caragyapp services; not to copy any content, including, but not limited to shop menu content and third-party reviews, for republication in print or online; not to create shop reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our shop partners). All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website. Credit or Debit cards used in placing orders through the online payment gateway on Caragyapp.com website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.


Visitor Conduct


Other than personally identifiable information, which is covered under the Caragyapp.com Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. Caragyapp.com will have no obligations with respect to such material. Caragyapp.com and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes. You are prohibited from posting, uploading or transmitting to or from this website any material that: Breaches any applicable local, national or international law; is unlawful or fraudulent.
Amounts to unauthorized advertising; or contains viruses or any other harmful programs. You may not misuse the website (including by hacking).
Any comments or feedback that you submit through the website must not:
Contain any defamatory, obscene or offensive material; Promote violence or discrimination; Infringe the intellectual property rights of another person;
Breach any legal duty owed to a third party (such as a duty of confidence);
Promote illegal activity or invade another’s privacy; Give the impression that they originate from us; or Be used to impersonate another person or to misrepresent your affiliation with another person. The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Caragyapp for all costs and damages, if it incurs as a result of you breaching any of these restrictions. Caragyapp will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.



Prohibited Activities


You may not access or use the website for any other purpose other than that for which Caragyapp.com makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Caragyapp.com. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following: Criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets; Advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Caragyapp.com; Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Caragyapp.com; Making any unauthorized use of the Caragyapp.com services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;
Engaging in unauthorized framing of or linking to the website;
Transmitting chain letters or junk email to other users; Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; Engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools; Interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website; Attempting to impersonate another user or person;
Using the username of another user; Selling or otherwise transferring your profile; Using any information obtained from the website in order to harass, abuse, or harm another person; Using the Caragyapp.com service as part of any effort to compete with Caragyapp.com or to provide services as a service office; Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website; Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;
Harassing, annoying, intimidating or threatening Caragyapp company through any medium of communication or to any of its employees or agents engaged in providing any part of Caragyapp Company services to you.
Displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose; Deleting the copyright or other proprietary rights notice from any Contribution or Caragyapp.com Content; and Using the website in a manner inconsistent with any and all applicable laws and regulations. Any other suspected malicious activities on Caragyapp.com website or applications.





The return policy shall be the policy of each shop. Caragyapp does not undertake any responsibilities for the disputes, which may arise from terms of product, return belonging to the shops.


Refund Policy


Caragyapp values their customers and always do their best to assure the possible service. In the case of issues with a product order, please contact Caragyapp and will be assisting solving the issue as soon as possible. In appropriate cases, if Caragyapp has already billed you, we will have a full payment or a partial payment refund made back from our behalf depending on the issue. If you did not receive your order or received an incorrect order, you may be issued a full refund. Our mission is to always ensure a positive and satisfying experience for our customers.



Prices and Payment


Once your order has been accepted, this represents an agreement between you “the user” and the shop. The shop has sole responsibility for this order. Cash payments are made directly to the shop upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Platform then the transaction is processed by Caragyapp, as an agent of the shop. Delivery charges are calculated per order and based on the policy of the individual shop. Any delivery charges or any other fees will be displayed clearly in your Order Summary. Debit / Credit Cards: Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards, whenever it is available: The user is liable to pay by cash upon delivery any extra charges the shop might charge as a result of the "Special Request" or the "General Request" placed by the user. The user order cancellation is limited to a maximum time of 5 minutes from the time of placing the order. The customer refund procedure might take 2-7 working days to be initiated by Caragyapp, however, the time needed to process it on the Debit /Credit Cards bank payment gateway largely depends on the operations of the Central Bank of Kuwait. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the user. We will send an email to the user that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with. Users using the Debit / Credit Cards facility are requested to be available on their respective contact numbers. The user would be reimbursed by the shop, in case the shop faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the shop own reimbursement policy). Credit or Debit cards used in placing orders through the online payment gateway on the Platform must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction. The user is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.



Payment Methods


1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash upon delivery, local debit cards, Visa Checkout and credit cards.
2. Caragyapp reserves the right to provide other payment methods or to no longer offer certain payment methods.
3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with Caragyapp.
4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.
5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.






Caragyapp records


In the disputes which may arise in relation to there Terms, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Caragyapp records and the right to tender an oath in relation to the fact that these records are kept in due form.



Authority of Caragyapp


Caragyapp.com may temporary suspend or completely cease the system operation at any time. Caragyapp.com shall not have any responsibilities against the members of Caragyapp.com or any third parties due to the temporarily suspension or completely cessation of the system operation.
The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Caragyapp.com. Caragyapp.com may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Caragyapp.com. Caragyapp.com does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.Caragyapp.com has the right to back-up and delete all or some of the files, messages, which are provided by the members during the use of services for some period, deemed suitable by Caragyapp.com. Caragyapp.com shall not be held responsible for back-up and delete processes.Caragyapp.com has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside. The sales of Caragyapp.com are limited to the current availability of menus of the firms provided in Caragyapp.com. Caragyapp.com is not responsible for any item ordered and not delivered by the shop due to unavailability. Caragyapp.com has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Caragyapp.com. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Caragyapp.com The obligation to change the information in relation to the price and product specifications, which are provided to sell in Caragyapp.com, belongs to the companies which have cyber shops in Caragyapp.com. In the event of any misinformation relating to the price and specifications of products, Caragyapp.com may correct this mistake by cancelling the order. Caragyapp.com may provide transition for a member to other websites. In this case, the member agrees that Caragyapp.com shall not be responsible for the context of the websites, which the member may access through its site. Caragyapp.com may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation, which shall come into being in the future. Caragyapp.com may change in time the services for which any membership is not required to a form, which requires membership. Caragyapp.com may provide addition services, change some of the services partially or completely, or transform into a paid service. This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.



Termination of agreement


Caragyapp may terminate the relationship arising from these Terms unilaterally at any time.


IP (Intellectual Property) Rights


The content on the website ("Caragyapp.com Content") and the trademarks, service marks and logos contained therein are owned by or licensed to Caragyapp.com, and are subject to copyright and other intellectual property rights under state of Kuwait and international conventions. Caragyapp.com Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Caragy.com graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Caragyapp.com in Kuwait and/or other countries. Caragyapp trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Caragyapp.com. Caragyapp.com Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Caragyapp.com is prohibited. Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the Caragyapp.com content and to download or print a copy of any portion of the Caragyapp.com content to which you have properly gained access solely for your personal, non-commercial use. Caragyapp.com reserves all rights not expressly granted to you in and to the website and Caragyapp.com


Content and Marks.

If you download or print a copy of the Caragyapp.com content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any Caragyapp.com content or enforce limitations on use of the website or the Caragyapp.com content therein.




You agree to indemnify and hold Caragyapp, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.


Contribution License


By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to Caragyapp an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing. Caragyapp has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.